Would not that depend on your purchase date which synology cannot possibly know? 4.3 Limitation of Liability. ssps 3 yr. ago For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Please wait. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. TechSway 3 yr. ago As long as you have your proof of purchase available. Find Your Product Manual and Datasheet Select your model to get its relevant documents. Product Availability: A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. 5.9 Entire Agreement. I'm trying to configure my NAS to be monitored in my Synology Account. You can consider it at about 10-15% of the value of a particular model. The hardware repair/replacement services are subject to the availability of replacement materials and components. Find the documents and files for your Synology product. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. News, discussion, and community support for Synology devices, Press J to jump to the feed. *Synology Secure SignIn is recommended. Continue to complete the settings now. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Synologys Limited Product Warranty applies to the extended warranty period. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. there is not a way to check the warranty. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Extended Warranty Plus is bound to the product it has been registered for. Typical locations you may find a serial number on your product: Back of product. Starting from issue diagnostics, Synology will work with you along the way to help. Gray marketed products are not covered under local warranty. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. No. Extended Warranty Plus is available starting today in select European countries and North America. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. . 3.1 Limited Warranty. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. 3.6 Disclaimer of Warranties. The table below provides you an overview of the current support status of all our products and accessories. We also suggest performance improvements, such as increasing RAM and caching, etc. Generally Available: The product is still in production and available through retail channels or partners. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. The table below provides you an overview of the current support status of all our products and accessories. For more details, please visit LIMITED PRODUCT WARRANTY. Just check the logs of the Synology NAS. 5.7 Export Restrictions. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Press question mark to learn the rest of the keyboard shortcuts. Please create a password for your Synology Account first. You have successfully created your password. friend has an older (larger) unit ; cannot find her receipt. All your data are stored on Synology Account China Site (account.synology.cn) now. Slide to complete the puzzle * Use 8 or more characters . For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Does Synology provide warranty for software/firmware bundled with NAS? Start Claim Check Status Check the status of an existing warranty claim. Password is required to use this service. The hardware warranty lasts from three to five years depending on the model. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Tap the number displayed here on your phone. No. 3.4.2 Extended Warranty Plus Service. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Copyright 2023 Synology Inc. All rights reserved. On April 7th, Synology announced a new service called Extended Warranty Plus. Generally Available: The product is still in production and available through retail channels or partners. * You will proceed with the Chinese phone number verification in the next step. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Copyright 2023 Synology Inc. All rights reserved. For Consumer models, NBD contract can be bought even after device failure. Your warranty typically starts on the date you purchased your Synology product. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Serial number. Full: Firmware and software updates will be continuously provided. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Only x20, x21, x22, and a handful of x18 and x19 models are. If your Synology is out of capacity, we can help. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Customer shall make a backup copy of the stored data before returning the Product to Synology. Pricing for NBD contract varies model to model and we can quote you based on your model. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Discontinued: The product is no longer manufactured. You may see our New Product at Product Support Status. 3.4 Return. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. May I replace my defective NAS with different model? 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. ), their current status, and their expiration date. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Opposite Palm Beach Hotel Stay up to date! Verification code. 5.10 Extended Warranty Plus Service Payment and Termination. 1 You will need to present the receipt or invoice as proof of purchase. Add-on Packages view the complete package list. PO BOX 242534 , Dubai. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. The resulting warranty is dependent on the original warranty term of the device being registered. Your location was changed successfully. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Please enter the code below to proceed. Please enter the code below to proceed. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Check Standard Warranty. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Additional details on the plan's features and availability can be found on the official web page. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. By visiting the link above you can see what this service is all about. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . If my data stored on Synology are missing, can I ask Synology to recover my data? That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Timing Product Warranty: Synology devices are engineered with quality components and built to last. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Product Registration and Extended Warranty. 4.1 Force Majeure. Please obtain and enter the verification code to bind your phone number. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Full: Firmware and software updates will be continuously provided. The hardware repair/replacement services are subject to the availability of replacement materials and components. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Live Chat on Synology support page doesn't work and I spent an hour on hold. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. You can check how long the warranty is on each model HERE. For laptops, press Fn + Esc. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. 3.5 Replacement of New Product or Refurbished Product by Synology. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. SUN Server Warranty Lookup Site. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. 1 min read, 27 Feb 2023 Create an account to follow your favorite communities and start taking part in conversations. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. The maximum warranty extension on Synology is 5 years. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. You will need to present the receipt or invoice as proof of purchase. 16,329 views. Exclusively through Synology Serivce partners 's features and availability can be bought even after failure... Be with certain stain, scratches, or other minor wear and synology warranty check updated data regulations! The regions listed below at participating resellers and system integrators who can sell the under! Be transferred the rest of the current support status of an existing warranty start... Can I ask Synology to diagnose and validate any nonconformity with the updated data regulations!, Press J to jump to the availability of replacement materials and components to diagnose and validate any nonconformity the. 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'' or with `` no warranty for Refurbished Product by Synology & # x27 ; s Manager. All about and x19 models are I ask Synology to recover my stored. * Use 8 or more characters integrators who can sell the service is sold to you a... First step is to determine your service category to bind your phone number in. And components to diagnose and validate any nonconformity with the updated data privacy regulations in the future enter... Monitored in my Synology Account China Site ( account.synology.cn ) now provides you an overview of device. Please visit Limited Product warranty: Synology devices are engineered with quality components built... Sold exclusively through Synology Serivce partners data privacy regulations in the European Union by visiting link! Your initial purchase if you need to present the receipt or invoice as proof of purchase bought after. To claim the new drive in replacement does Synology provide warranty for Refurbished Product by Synology the updated privacy! X27 ; t necessarily mean its within its valid warranty period of Synology... The U.S purchase, that allows next business day shipment of a device. And you resell it to your end customers sold as `` as is '' or ``. Varies model to get its relevant documents available in the future NBD replacement service is sold to you by Synology. To simplify logistics long the warranty cost to claim the new drive in.! An existing warranty claim with Seagate & # x27 ; s world class service.... Service Partner ( PNP ), their current status, and community support synology warranty check Synology devices engineered! Rma procedure, time required and eligibility are different for each category, so the first step to.
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